Home Tech Saber acquires Nuvola to improve its hotel service and guest engagement capabilities...

Saber acquires Nuvola to improve its hotel service and guest engagement capabilities |

Using Nuvola’s solutions, Saber expects to advance its strategy of retail and hospitality merchandising, as well as further expanding hotel ownership and operational capabilities.

From HTN employees – 5.9.2022

Travel software and technology provider Saber Corporation acquired Nuvola, a renowned provider of software to optimize hotel services and attract guests to hotels around the world. The deal includes Nuvola technology and software to engage guests, as well as integrate Nuvola employees into Saber. The terms of the agreement have not been published.

Headquarters in the village Southlake, Texas, Saber serves customers in more than 160 countries around the world and manages more than $ 260 billion the cost of global travel costs per year.

In recent years, Saber has increasingly focused on expanding its technology platform for hotels, leading its SynXis central booking system, through which hotels can integrate their websites to make bookings. The solution helps hotels eliminate discrepancies in booking data. Last September, the company launched its SynXis Property Hub, a cloud real estate management system. With the release, Saber customers have implemented SynXis Property Hub at more than 450 facilities, including more than 90 Wyndham Hotels & Resorts hotels and resorts with a choice of services. North America.

With SynXis Property Hub content, rates and availability as well as flexible workflows are kept in one place. This aims to improve guests ’impressions during their stay, allowing hoteliers to create a consistent brand feel. Its intuitive design also reduces time to perform routine tasks and speeds up the process of adapting employees.

Nuvola, founded in 2013 and headquartered in Mountain View, California, was designed to equip hotels. with intuitive and scalable cloud solutions including task management capabilities, guest messaging and concierge services, and advanced household management solutions. “Nuvola has been designed with the specific intention of facilitating the operational process by offering a program that is fully customizable to suit the unique needs of each hotel partner.” Juan Carlos Abelfounder and CEO of Nuvola, said Hotel technology news y Interviews in the spotlight. “By offering a platform to optimize a single destination that easily fits into the day-to-day running of each hotel, we can successfully bridge the communication gap between hotel staff as well as their guests, ultimately offering the best experience for all.”

Invoicing as software for optimizing hotel services and attracting guests, the company offers a single cloud optimization solution that, according to the company, provides “intuitive software to improve every aspect of hotel business, including guest service, cleaning, maintenance, maintenance and attracting guests. These pillars, aimed at optimizing overall services, are reinforced by Nuvola’s direct understanding of day-to-day hotel operations and robust reporting capabilities that keep your staff in sync, develop accountability and improve guests ’travel throughout their stay.

Last September, the company introduced Nuvola 5.0, a system-wide update that includes a new user interface and user experience to increase practicality and intuitive functionality. Shortcuts and advanced search filters are now available to create more direct access to information by minimizing clicks. Nuvola 5.0 has introduced Insights, a product with artificial intelligence support that provides users with real-time metrics related to guest preferences, asset management and staff performance history as they complete activities. Insights summarizes the latest data to give the user an accurate overview of the room status, guest profile and staff activities without having to search the various modules to search for this information.

Using Nuvola’s solutions, Saber expects to advance its strategy of retail and hospitality merchandising, as well as further expanding hotel ownership and operational capabilities. According to a company statement to the press, Nuvola’s capabilities will help solve on-site problems that arise when hoteliers offer a wide range of ancillary and attributes. The company believes that addressing this critical need will enable hotels to expand their offerings through Saber’s comprehensive retail, merchandising and sales capabilities.

“Our vision for the future of hospitality retail goes beyond the industry’s current focus on room sales along with a limited set of aids,” he said. Scott Wilson, president of Saber Hospitality Solutions, in a press release. “Today, hotels need new retail strategies and solutions that will help them deliver unforgettable and meaningful experiences to guests. Using the capabilities of Nuvola, we will help us overcome the “last mile” in the retail process, which will allow our customers to create and, most importantly, to fulfill the differentiated impressions of guests. “

“Together we will be able to bring more benefits to hotels – not only in the operating space, but also in retail,” he said. Abel in a press release. “Nuvola’s current stand-alone offerings will continue to increase property efficiency for hotels. More importantly, integrating Nuvola’s capabilities into Saber’s existing retail and property management solutions will open up new opportunities for hotels to provide a differentiated, seamless experience for guests. ”


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